J&J withMe can:

  • Review your health plan benefits to help answer questions you may have about insurance coverage for VELETRI®
  • Identify options that may help make VELETRI® more affordable, if needed
  • Identify and coordinate with a specialty pharmacy to arrange shipment of your J&J medicine

Getting Started with VELETRI®

VELETRI® is delivered by a specialty pharmacy—it's not something that's kept in stock at your local retail pharmacy. The following is a typical process when starting out with VELETRI®, though your experience may vary.

1Prescription

Your doctor selects VELETRI® as your new treatment.

  • Your healthcare team completes all the forms necessary to start you on the J&J medicine

2Insurance verification

The insurance company may ask your healthcare provider for additional information before they pay for your medicine.

  • The specialty pharmacy will contact you or your healthcare team if they need more information

3First treatment

Your healthcare team will start your first treatment in a hospital.

4Delivery of medicine

VELETRI® is shipped to you by a specialty pharmacy.

  • A Care Coordinator will help you connect with a specialty pharmacy that delivers VELETRI® in your area
  • Each month, the specialty pharmacy will call you to confirm details of the delivery and arrange your refill.
  • The shipment is usually quick, but the process leading up to your first delivery could take more than 2 weeks
  • Before shipping, the specialty pharmacy will call you to confirm some details, including the shipment date. Be sure to answer, or call the specialty pharmacy back if they leave a message

Remember, the call from your specialty pharmacy may come from a phone number that you don't know. If you miss the call, it's important that you call back.

5Refills

Once your doctor verifies your prescription, the specialty pharmacy will ship your refill.

Working With a Specialty Pharmacy

We understand that it is important for you to get your medicine in a timely manner. After you enroll with J&J withMe, you will get a call to walk you through the process and discuss medicine delivery. Here are the basic steps you will need to take to fill your VELETRI® prescription.

Steps of the specialty pharmacy process

  • Learn about specialty pharmacies.
    Certain medicines, such as VELETRI®, aren't kept at your local retail pharmacy. Instead, a specialty pharmacy will ship VELETRI® directly to your home.
  • Schedule the delivery.
    The specialty pharmacy will call you before shipping the medicine to make sure you will be at home when it arrives.
  • Check in monthly.
    Each month, the specialty pharmacy will call you to confirm details of the delivery and arrange your refill.

NOTE: The specialty pharmacy may not ship your medicine if they don't speak with you first. Be sure to answer when they call and call them back if they leave a message.

If your health plan does not approve VELETRI® treatment

Sometimes you may not be able to obtain the medicine that your doctor has ordered for you. For example, your health plan might not cover the medicine because it is not on the plan’s drug list (formulary) or the cost is higher than you think you should have to pay. In these situations, you and your doctor have the right to ask the health plan to explain its decision and to consider making the medicine available to you as an exception to its policies.

Support Resources

  • Patient education and tools, including internet resources

Need Help? Call a Care Coordinator at 866-228-3546, Monday–Friday, . Multilingual phone support is available.

Connecting with others in your community

Resources are available online that can offer support and help you connect with others who are living with your condition. These include local support groups, fundraising walks, outreach programs, online communities, and volunteer opportunities. The websites below can help you learn more about your condition and connect with others.

VELETRI® Website

This website contains information about treatment with VELETRI®. On this website, you can also get helpful information about your condition.

Pulmonary Hypertension Association

The Pulmonary Hypertension Association is dedicated to increasing awareness and advocacy by providing information about PAH to both physicians and patients.

Scleroderma Foundation

The Scleroderma Foundation offers a site for scleroderma patients, caregivers, and family members—dedicated to support, education, and research.

IMPORTANT SAFETY INFORMATION

The support and resources provided by J&J withMe are not intended to provide medical advice, replace a treatment plan you receive from your doctor or nurse, or serve as a reason for you to start or stay on treatment.

Information about your insurance coverage, cost support options, and treatment support is given to you by service providers for J&J withMe. The information you get does not require you to use any 
Johnson & Johnson product.