Care Coordinators can:
- Review your health plan benefits to help navigate ways to make UPTRAVI more affordable
- Get you started with PAHCompanion.com* for one-on-one educational conversations and support
- Work with you and your specialty pharmacy to streamline J&J medicine delivery
*PAH Companion withMe is limited to education about your J&J PAH therapy, its administration, and/or PAH. It is not intended to provide medical advice, replace a treatment plan from your healthcare team, or serve as a reason for you to start or stay on treatment.
Getting started with UPTRAVI
UPTRAVI is delivered by a specialty pharmacy—it's not something that's kept in stock at your local retail pharmacy. The following is a typical process when starting out with UPTRAVI, though your experience may vary.
1Prescription
Your healthcare provider prescribes UPTRAVI.
- Your healthcare team will review important information about UPTRAVI with you
- They can help you enroll with J&J withMe
- Your prescription will be sent to a specialty pharmacy
- Your healthcare provider will work with you to select the specialty pharmacy support services that are right for you when starting UPTRAVI, such as an in-home nurse visit
2Insurance verification
The insurance company may ask your healthcare provider for additional information before they pay for your medicine.
- A Care Coordinator can help with this process by gathering additional information from your healthcare team
3Delivery of medicine
UPTRAVI is shipped to you by a specialty pharmacy.
- A Care Coordinator will help you connect with a specialty pharmacy that delivers UPTRAVI in your area
- Each month, the specialty pharmacy will call you to confirm details of the delivery and arrange your refill
- You may receive additional services, such as nurse-supported education during your dose adjustment (titration) phase
Remember, the call from your specialty pharmacy may come from a phone number that you don't know. If you miss the call, it's important that you call back.
4Refills
Before your medicine ships each month, your specialty pharmacy will call you to alert you.
Your Care Coordinator may need additional information from you at the start of treatment
When you speak with a Care Coordinator, they may ask for additional information, including:
- Details of your healthcare plan, including the name and contact information for the insurance company and your policy number
- The name and contact information of your prescribing doctor (including the fax number)
- Further details from your healthcare team, if your initial claim is denied
If you change insurance plans or healthcare providers, speak with your healthcare team and a Care Coordinator in a timely manner to make sure you can continue your treatment.
Contact a Care Coordinator with questions at 866-228-3546, Monday–Friday, .
Working with a specialty pharmacy
We understand that it is important for you to get your medicine in a timely manner. After you enroll with J&J withMe, you will get a call to walk you through the process and discuss medicine delivery. Here are the basic steps you will need to take to fill your UPTRAVI prescription.
Steps of the specialty pharmacy process
- Learn about specialty pharmacies.
Certain medicines, such as UPTRAVI, aren't kept at your local retail pharmacy. Instead, a specialty pharmacy will ship UPTRAVI directly to your home. - Find the right specialty pharmacy for you.
Either CVS Specialty or Accredo will call you to discuss financial responsibilities and shipment information.
You or your healthcare provider may have chosen additional support services such as an in-home nurse visit. Your specialty pharmacy will help you schedule this. - Finding the dose that is right for you.
It can take time for your body to adjust to UPTRAVI. You may experience side effects as part of the process of finding the dose that is right for you. This is expected and more likely to occur when starting UPTRAVI or when your healthcare provider changes your dose.
You can download the Dose Adjustment Phase Guide that highlights important steps and information about titration with UPTRAVI. - Once you find the right dose, continue on your treatment.
Each month, the specialty pharmacy will call you to confirm details of the delivery and to arrange your refill.
NOTE: The specialty pharmacy may not ship your medicine if they don't speak with you first. Be sure to answer when they call and call them back if they leave a message.
PAH Companion withMe
The right way to manage PAH is personal. That’s why we created PAH Companion withMe*—part of the J&J withMe suite of patient support resources customized for you based on your specific needs, questions, and interests. Did you know that over 94% of patients who have enrolled and engaged with a dedicated PAH Companion would recommend the program to others?1 Join 10,000+2 patients who have enrolled in PAH Companion withMe and receive personalized tools and resources that can help you with the day-to-day challenges of living with PAH. PAH Companion withMe can help you access the support you deserve.
PAH Companion withMe can be your resource for:
- My PAH Companion. One-on-one conversations with a trained, dedicated PAH Companion—someone who specializes in helping people living with PAH. Your PAH Companion will communicate with you and your loved ones via phone, email, or text—whatever works best for you.
- My Resources. Educational resources for you and your loved ones to help with your prescribed J&J PAH medicine, tailored to your specific needs, questions, and interests.
- My Tips. Ongoing support and education on living with PAH to help you partner with your healthcare team and engage with your support network.
- My Community. Connection to current PAH information, peer support groups, and digital tools to help you track and monitor your health and take a more active role in your care.
*PAH Companion withMe requires a completed patient authorization form to enroll. Eligibility for program components may vary.
References:
1. Data on file. Ashfield Post Engagement Survey (IVR and email), 2022.
2. Data on file. J&J Strategic Insights and Analytics Team Dashboard/Data Feed from Ashfield (Companion Vendor).
PAHCompanion.com
People living with PAH and those that support them can obtain free resources at pahcompanion.com. Gain 24/7 access to information like tips to manage your PAH and connections to PAH support groups–all in one place.
If you’ve been prescribed a J&J PAH medicine, you can learn more about PAH Companion withMe by calling 866-300-1818, Monday–Friday, or by visiting pahcompanion.com.
