Staying on Track with REMICADE®

Your Case Manager can:

Review your health plan benefits to help answer questions you may have about insurance coverage for REMICADE
Identify options that may help make REMICADE more affordable, if needed
Help you locate an infusion center near your home or office if your doctor’s office does not have an infusion center
Provide treatment education support. We invite you to learn more at Remicade.com.

Get started with a J&J withMe account

Sign up or log in to your personal J&J withMe account so you can learn about your insurance coverage for REMICADE; if eligible, enroll in the J&J withMe Savings Program and manage program benefits; and find support to help you start and stay on track with your J&J medicine.

Infusion support

J&J withMe provides a range of infusion support resources to assist you.

Infusion site locator

If your doctor’s office does not have an infusion center, use the search capabilities of 2infuse.com to help you locate an infusion site convenient to your home or doctor’s office. Searchable by city or ZIP code, this helpful site provides detailed search results organized by driving distance. This website also includes valuable information about the infusion sites such as business hours, insurance plans accepted, and medicines infused.

This database is compiled for informational purposes only. This website offers the user the opportunity to locate and contact an infusion site of care. Inclusion of centers in this database does not represent an endorsement, referral or recommendation from Janssen Biotech, Inc. Check with your health plan on insurance coverage for the center. Please see more information on the website.

A nurse is just a phone call away

If you've spoken with your doctor and still have questions about the infusion process for REMICADE, Nurse Support* is available to answer additional questions. Nurses can provide more information on how to prepare for your infusion and what you may expect during the infusion process.

Connect with Nurse Support at 877-227-3728, available Monday–Friday, 9:00 AM to 8:00 PM ET. At all other times, a nurse will typically return your call in 15 minutes.

*Nurse Support is limited to education about your J&J medicine, its administration, and/or the condition it treats. It is not intended to provide medical advice, replace a treatment plan you receive from your doctor or nurse, or serve as a reason for you to start or stay on treatment.

Watch the REMICADE infusion video

After talking to your doctor, you may still have questions about receiving an infusion. The REMICADE infusion video walks you through the steps for the REMICADE infusion process—before, during, and after treatment—and explains what to expect during the infusion.

If your health plan does not approve REMICADE treatment

Sometimes you may not be able to obtain the medicine that your doctor has ordered for you. For example, your health plan might not cover the medicine because it is not on the plan’s drug list (formulary) or the cost is higher than you think you should have to pay. In these situations, you and your doctor have the right to ask the health plan to explain its decision and to consider making the medicine available to you as an exception to its policies.

If you have questions, please call J&J withMe at 877-227-3728, Monday–Friday, 8:00 AM to 8:00 PM ET.

If your health plan no longer covers REMICADE treatment and you are being asked to switch to a biosimilar

Sometimes due to a change in your health plan's drug list (formulary), you may no longer be able to obtain REMICADE, and you might be asked to switch to an infliximab biosimilar. In these situations, you and your doctor have the right to ask the health plan to explain its decision and to consider making REMICADE available to you as an exception to its policy.

If you have questions, please call J&J withMe at 877-227-3728, Monday–Friday, 8:00 AM to 8:00 PM ET.

Education and tools

Additional education and tools you can use in managing your treatment and condition can be found at Remicade.com.

Tips on getting the most out of each office visit and organizing your treatment plan
Information to help you better prepare for each infusion visit
Stories from other patients

Emergency outreach services

In case of a natural disaster and your doctor’s office or infusion center is unable to provide treatment, a Case Manager can help ensure you have continued access to treatment. Please call J&J withMe at 877-227-3728 to enroll in this service.

Health Insurance Open Enrollment Guide

Get Open Enrollment Guide [PDF]Get Open Enrollment Guide [PDF] (en español)

Even if you keep the same health plan year to year, your benefits can change. This guide can help you review your coverage and make changes if needed during the open enrollment period so you can stay on treatment in the new benefit period, usually beginning January 1.

Get Medicare Resource Guide [PDF] Get Medicare Resource Guide [PDF] (en español)

If you’re enrolled in Medicare and using Medicare insurance to pay for your medicines, our Medicare Resource Guide provides important information to consider as you are selecting your insurance coverage.

Connecting with others in your community

Resources are available online that can offer support and help you connect with others who are living with your condition. These include local support groups, fundraising walks, outreach programs, online communities, and volunteer opportunities. The websites below can help you learn more about your condition and connect with others.

REMICADE website

This website contains additional information about treatment with REMICADE. On this website, you can also get helpful information about your condition.

The Arthritis Foundation

The Arthritis Foundation offers guidance and support for those living with arthritis. Also available are tools, resources, and opportunities to get involved and connect to local support.

Arthritis Today

The online home of the Arthritis Foundation’s Arthritis Today magazine is a great source of tips and information for people living with arthritis.

CreakyJoints

CreakyJoints is a non-profit organization that provides a support community for patients and their caregivers. CreakyJoints members receive newsletters, opportunities to participate in workshops, and special events and programs, which provide educational materials about arthritis.

Crohn's & Colitis Foundation of America

The Crohn's & Colitis Foundation of America is a non-profit, volunteer-driven organization dedicated to finding the cure for Crohn's disease and ulcerative colitis. The website contains medical information, news, and events about digestive diseases.

National Psoriasis Foundation

The National Psoriasis Foundation (NPF) is a non-profit organization with a mission to drive efforts to cure psoriatic disease and improve the lives of those affected.

Spondylitis Association of America

The Spondylitis Association of America is the first and largest resource for people affected by spondylitis. The website’s efforts help to advance education, research and treatment for ankylosing spondylitis (AS) and related diseases. This site includes information and support for patients with AS and their families.

Support to help you while taking REMICADE